Common Questions

Do you offer free shipping?

Yes! We provide free shipping on all orders - no minimum purchase required. Your lighting will be delivered safely and promptly at no extra cost.

How can I track my order?

After your order is shipped, you’ll receive an email with a tracking number. You can also log into your Light Wise account to view your order status anytime.

What is your return policy?

If your item arrives damaged, we offer a free return within 14 days of delivery. Just contact our support team with a photo of the damage, and we’ll guide you through the easy return or replacement process.

Do you offer promo codes or discounts?

Yes, we regularly offer promo codes and special discounts. Be sure to check our homepage banners or subscribe to our newsletter for the latest deals — including $30 off orders over $200!

How can I contact customer support?

You can reach us anytime at support@lightwise.com. We aim to respond within 24 hours, Monday through Friday.

Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times vary based on location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and other secure payment options depending on your region.

Can I cancel or change my order?

If your order hasn’t shipped yet, we can help you make changes or cancel it. Please contact our support team as soon as possible.