Shipping & Return
At Light Wise, we aim to make your shopping experience as smooth and reliable as possible. Below you’ll find details on our shipping process and return policy.
Shipping Information
📦 Order Handling Time:
All orders are processed within 1–3 business days after your purchase.
🚚 Delivery Time (USA):
We currently ship across the United States with an estimated delivery time of 5–11 business days. And for global orders, estimated delivery time is 10-20 business days.
🔍 Tracking Your Order:
A tracking number will be sent to your email within 3–4 business days of placing your order. You can use this to monitor your shipment’s progress anytime.
Return Policy
We stand by the quality of our products. If your item arrives damaged, you are eligible for a free return within 14 days of delivery.
To initiate a return:
- Email us at trylightwise.shop@gmail.com with your order number and a photo of the damaged item.
- We’ll guide you through the return process and arrange for a replacement or refund at no extra cost.